FAQ
How does Bandie work?
Bandie uses NFC (Near Field Communication) technology embedded inside the wristband. When someone taps the band with a compatible smartphone, it instantly displays your child’s emergency contact and important medical information—no charging required.
Is Bandie compatible with all phones?
Bandie works with most modern smartphones that have NFC enabled. This includes the majority of Android phones and newer iPhones (iPhone 7 and up). No app or subscription is needed to use it.
What kind of information can I store on Bandie?
You can store your child’s name, your contact number(s), allergy information, medical conditions, and any important instructions. The information is securely stored online and can be updated anytime.
Is it safe and comfortable for kids to wear?
Yes. Bandie is made from soft, hypoallergenic silicone that’s water-resistant and free from harmful chemicals. It’s comfortable for daily wear and built to withstand rough play and outdoor use.
Can I update the information without replacing the band?
Absolutely! You can update your child’s emergency details at any time through our secure portal. There’s no need to buy a new band if your contact info or medical details change.
What happens if my child gets lost?
If your child becomes separated from you, a good Samaritan can tap the Bandie with their smartphone to instantly view your contact details and call you—helping reunite you quickly and calmly.
Does Bandie need batteries or charging?
No. Bandie is completely passive. It never needs charging, batteries, or Wi-Fi/data connection. It’s always ready to work when you need it.
Can I update my child’s information?
Yes. Parents can update contact details, medical information, or emergency notes at any time via the Bandie platform—no need to replace the band.
Is Bandie waterproof?
Yes. Bandie is water-resistant and tough enough to withstand everyday play, from rainy school runs to days at the beach.
What sizes are available?
Bandie comes in an adjustable one-size design to comfortably fit most children.
Is the wristband safe for kids’ skin?
Absolutely. Bandie is made from soft, hypoallergenic silicone—safe for sensitive skin and comfortable for all-day wear.
Where is Bandie most useful?
Bandie is ideal for crowded or busy places like theme parks, shopping centres, airports, beaches, or school trips—anywhere your child could wander off.
What happens if someone finds my child wearing Bandie?
They simply tap the wristband with their smartphone to instantly see the emergency contact details you’ve chosen to share, helping them contact you immediately.
Can Bandie be customised?
Yes. You can choose what details are stored on your child’s Bandie—whether that’s phone numbers, allergy notes, or other important information.
What if I need more than one band?
We offer bundle packs for families—2, 3, or 4 bands at discounted rates—so every child is covered.
What is your refund policy?
We offer a 30-day refund guarantee on unused, undamaged wristbands in their original packaging. Please note: customised or personalised wristbands cannot be refunded. Defective or incorrect items will be replaced free of charge.
How do I contact support?
You can reach us at support@bandie.co.uk and our team will be happy to help with set-up, returns, or any other questions.
